Returns and Right of Cancellation
See the most frequently asked questions about returns and the right of withdrawal below.
If you cannot find answers to your questions, please feel free to write to us using the form below.
If you do not pick up your package within 7 days at the parcel shop, it will be returned.
You can easily have it resent <3
GLS charges DKK 50 for uncollected packages + reshipment costs. Max DKK 75
Please use the contact form below to get in touch, so your package can be resent.
Please provide your order number when contacting us.
Whether you wish to return your order in full or in part, it is important that you send an email before returning it.
Send an email to info@cemillescacaolove.com or use the contact form below
- remember your order number and state what you wish to return. Then we will sort it out.
Food products cannot be returned.
If you regret your purchase and wish to cancel your order, please email us as soon as possible at info@cemillescacaolove.com
If it is the day of the order, please write to us immediately so that we do not end up handing it over to GLS (in the afternoon)
Cancellation cannot be made by refusing the package/failure to pick up, as this is considered non-collection and costs DKK 50
You have a 14-day return policy on all products except foodstuffs, as these cannot be returned.
Extended return periods may apply for Christmas gift orders.
To learn more, please feel free to write via the contact form below.
We do everything we can in the warehouse to ensure that your energy tools arrive without breakage <3
If you have received a damaged item, please take a picture of the item.
Send an email to info@cemillescacaolove.com:
- With a picture
- Order number
- Brief explanation of what happened
We will get back to you within 2 working days and find a solution together.
Do you want to cancel your purchase?
Notify us of your exercise of the right of withdrawal
Due to the statutory right of withdrawal form on all EU websites, you have the option to notify us if you wish to return an item. Please note that food products cannot be returned.
Use the form you find here.